Welcome to PrioExpress. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and mobile application to order food, pharmacy items, and groceries.
1. Information We Collect
To provide you with seamless delivery services, we collect the following types of information:
Personal Identification: Name, phone number, and delivery address.
Order Details: Information about the items you order (food, groceries, or medicine) and your special instructions.
Location Data: We collect your precise or approximate location via GPS to ensure our delivery partners can find your address efficiently.
Device Information: IP address, device type, and app usage statistics.
2. How We Use Your Information
We use the collected data for the following purposes:
To process and deliver your orders from local shops or pharmacies.
To allow our delivery partners to contact you regarding your order.
To provide customer support and resolve any issues.
To send you updates regarding your order status or promotional offers.
3. Payment Policy
Please note that PrioExpress currently does not support online payments.
All payments must be made via Cash on Delivery (COD).
We do not collect or store any credit card, debit card, or mobile banking (e.g., bKash, Nagad) credentials on our platform at this stage.
4. Data Sharing
We share your information only with parties necessary to fulfill your request:
Delivery Partners: Your name, phone number, and address are shared with the delivery person.
Vendors: Specific order details are shared with the restaurant, pharmacy, or grocery store you are ordering from.
Legal Requirements: We may disclose information if required by the laws of Bangladesh.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, please remember that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our app or website may contain links to other sites. We are not responsible for the privacy practices or the content of such third-party websites.
7. Changes to This Policy
PrioExpress reserves the right to update this Privacy Policy at any time. If we make significant changes (such as adding ride-sharing or online payment features), we will notify you through the app or website.
8. Contact Us
If you have any questions or concerns regarding this policy, please contact us at:
Email: contact@prioexpress.com
Website: [https://prioexpress.com/]
